Franeker Management Academie

Government is increasingly outsourcing parts of its activities to service providers. One of the preconditions for the outsourcing is that the service provider needs to be ready to be managed by the government on arm’s length through the means of performance management. A way to specifically test whether this is the case is to perform a performance management readiness review (PMRR). In this paper we discuss the PMRR framework which we developed on request of the Dutch Ministry of Transport, Public Works and Water Management to review whether two service providers, the Dutch Railways and ProRail, were ready to be managed on arm’s length. The development of the evaluation questions is illustrated by the successful application of the framework at the service providers. Read more